FAQ

 

I am an international customer, how much will my items cost me?

Pricing on our site is in USD, the conversion rate can be found on the top right hand corner when you select your countries currency.

What payment methods do you accept?

We accept Visa, MasterCard, American Express, Discover, PayPal and also store credit.

I placed an order, but never received a confirmation email.

If you have not received an order confirmation email from us within half an hour please check if the information you entered is correct. Check to see if your payment has been sent from your bank. If you confirm these and still haven't received confirmation please email us at lushdollgroup@gmail.com 

I am an international customer. What rates should I expect to be paying?

We offer a $10 USD flat rate for Canada and international orders. Lush Doll is not responsible for import duties, customs fees, taxes, or any other charges. The customer is responsible for the charges, even if the shipment is refused upon delivery. 

 

Do you refund shipping fees?

Unfortunately, shipping fees are non-refundable.